For custom orders: floral arrangements; single roses; shadow boxes; and products containing beads derived from your roses and rose petals; all sales are final, there are no returns, refunds or exchanges. We will always bring samples of our products for you to decide from and we will give you the opportunity to make alterations beforehand so that we deliver the final product to your satisfaction. Custom orders are hand delivered at which time you will have the choice to inspect them. Each design is unique, each rose bead is authentic (meaning there will never be two or multiples of the same). We aim for quality and excellence.
For all other products we offer returns, refunds or exchanges if the products are damaged during shipping or if the product did not meet your expectations. Please refer to our Refund and Return Policy immediately following the Terms and Conditions.
For shipping charges are non-refundable and any shipping costs are the customers responsibility.
For failed transactions, we reserve the right to withdraw and cancel product delivery and services. In such circumstances, we will notify you by email.
For unexpected circumstances and delays, such as liability for information errors or website downtime, power outages at our processing site, climate changes (especially during heavy snowfalls). In such circumstances, we will notify you by email.
For Copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc. Weeping Rose will take the necessary legal actions to protect our brand.
For user behavior, we forbid unlawful behavior, hate speech, bullying, promotions, spam, etc. Weeping Rose will take the necessary legal actions to protect our customers, our affiliates, and our colleagues. We reserve the right to protect our reputation.
For dealing with non-compliance, we reserve the right to disable user accounts.
Return, Exchange and Refund Policy
You will have 30 days from the date of purchase to return, exchange of refund your products.
For returns, we strongly encourage taking a picture or video of the item(s) before shipping them to us. We will send you a shipping label to track orders in transit. Our clients will not be held accountable for losses or damages during shipment.
To ensure customer satisfaction, please provide a reason for the return (e.g. damaged or wrong product).
Process for return: send us an email to stephanie@weepingrose.com. We monitor our inbox frequently during normal working hours and will promptly address your returns in a timely manner. Please refer to our business hours (note that we do not operate on Sundays).
Process of refund (i.e. terms of refund, duration, payment details). Although we try our best to issue refunds soonest we get them, it can sometimes take up to five (5) business days depending on the financial institution. After this waiting period is over, you still haven't received a refund, reach out to us and let us know. All transactions will be refunded to the debit or credit card that was provided at the time of purchase. Cash sales will be refunded immediately (this applies to local customers only).
Contact details: We are just starting as a family owned and operated business, we are working at securing a location, for the time being please email Stéphanie at stephanie@weepingrose.com.
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